Refund and Returns Policy

You can just claim a return, exchange for the bought Adult Entertainment Store in case these remain in defective or damaged condition within 3 to 4 days of the shipment’s order data. This would be totally free of charge.

We do accept the exchange of products that are not to your liking. Since most of our products are personal in nature, we recommend our users to ask us questions or queries at Sex Toy Junction, before any confirmation of the order.

Make a video of the package while opening till the end, there will no responsibility without video. In the case of a manufacturer’s defect, we will replace it after checking the defective product. Once you receive your order, test the battery-operated items immediately BEFORE using them. If an item is used, the manufacturer will not provide a warranty replacement.

Our refund and returns policy last 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted:

Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
Any item not in its original condition is damaged or missing parts for reasons not due to our error.
Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at help.sextoyjunction@gmail.com.

Sale items

Only regular-priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at help.sextoyjunction@gmail.com and send your item to: Sector 19, Noida, Uttar Pradesh 201301.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.

Shipping returns

To return your product, you should mail your product to: Sector 19, Noida, Uttar Pradesh 201301.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Note – The exchange benefit condition isn’t applicable for lingerie and different adult toys in India that would have close contact with the human body.

If you’ve opened the seal and later you have a change of mind towards a return than it would be somewhat tricky for us. Typically, we won’t accept such items as these wouldn’t be available for resale. However, if you’re submitting a request for returns within providing 3 days of the receipt, we will strive to make it work and would be also able to provide you with half of the total amount as a refund in the form of store credit, which would be only used for making another purchase on the website.

This would entirely depend on the circumstances and the condition and remains active at the discretion of a customer service representative.
After getting approved, the buyer has to bear all the costs for return shipping.

Lastly, if you got a product that is available in any undesirable conditions such as not the ordered product, manufacturing defect and is dead on arrival, you should submit the same back and request for return at the earliest, or latest within 3 days if the package receipt.

We would be deeply regretful in case of any inconvenience related to the product. We will make sure that the complete return process gets expedited and you would either receive a suitable replacement or a refund for the costs involved for all these products.

This can rarely happen as we provide a quality check in our warehouse and sign off on different items before we’ll easily ship these out for you.

If your returns comply well with all of the guidelines for sex products online, you’ll have to gather all products that you would think of exchanging and returning and you can also click a close-up picture (with a good quality camera), which would clearly show the product’s condition, it’s packaging and associated tags and booklets intact. Next, you’ll have to click on the ‘request return’ button. After a clear inspection of the return package, we will begin with the exchange/refund process and would communicate through email with the request status and will follow up till the refund or replacement process gets completed.

Refund and Returns Policy